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On Mac, my license doesn't work. A watermark appears.
- Make sure your license was entered correctly. On Mac OS
X, go to the Applications folder and double-click on
GenArtsSapphirAVX to view your license. On Mac OS9 or
earlier, look in System Folder:Application
Support:GenArts Sapphire AVX:s_license.text. Does the
license key there match the license you were given? Is there
a space between the colon and the license key? If a date or
host code is part of your license, was that entered
correctly and is there a space between the code and the
license string? If there is a date, make sure that date has
not passed. If you commented out an old license, make
sure you used "//" instead of "#" before the commented
lines. Also make sure there is no "//" before the new
license line.
- On the Avid, go to Tools->Console and make sure the Dongle
ID listed there matches the one listed along with the license you were
sent. If it does not please send us the correct Dongle ID.
If you recently upgraded to Adrenaline 1.1 this Dongle ID can change
due to the installation of drivers that read the "windows" side of
Duo dongles, even on the Mac.
- Make sure you are not just looking at old frames rendered
with the watermark before you installed your license. Change
any parameter to rerender the image, or delete the precomputed clip.
- If you get an error message saying "bad key format: h!sy"
or "bad key format: spro", make sure you are running
Sapphire version 1.31 or greater. If necessary
download the latest version and try again.
- If you are on Mac OS9 or earlier, please make sure you
are running version 1.21. If necessary you can
download and install it now.
- If you purchased Sapphire Essentials for Xpress DV, make
sure you are using one of the effects included in that
package. The other effects will still show the watermark.
- Check that the date on your computer is correct.
- Did you move any of the GenArts files around on your computer since
installing Sapphire Plug-ins? If so, it might help to re-install
the software.
- If your Dongle ID begins with 047F, make sure you are
running Sapphire version 1.11 or greater. If necessary download the latest
version and try again.
- When using a Sapphire Plug-in, click on the small "Effect UI" icon
in the upper left of the parameter page. This should bring up a small
window that includes the license status. Does it say "Not Licensed"?
Is there any letter in parenthesis following that? If you still have
trouble, please email this info to us along with the contents of your
s_license.text file.
On Windows, my license doesn't work. A watermark appears.
- Go to Start->Programs->GenArts Sapphire AVX->Install
License, and check that your license was entered and saved properly
in that file. Make sure there is a newline directly after any backslashes. Cutting
a pasting from an email copy of your license is the safest way to enter
it.
- If you get a FlexLM error "The hostid specified in the license
file does not match the hostid of this system", go to Tools->Console
on the Avid and see if the Dongle ID listed there matches the one in your license.
If it does not, please send us the correct Dongle ID.
- If you are getting the watermark only on the DS side of a
Symphony/DS dual-boot system, and your license
requires an Avid Dongle ID, try reinstalling your dongle
driver. Go to http://www.safenet-inc.com/support/tech/sentinel.asp.
Click on Sentinel SuperPro, then download and install the
Windows driver, restart DS, and see if that helps.
- If you get a FlexLM error "Future license file format or
misspelling in license file", you probably have a typo in
the license text. Make sure there are no spaces missing.
Make sure the FEATURE is at the start of a line. Make sure
there is a newline directly after any backslashes.
- If you get a FlexLM error "Terminal Server Remote client
not allowed", try rebooting your machine and see if that
helps. Also avoid switching users while you are running
your Avid product because this seems to confuse FlexLM.
- Make sure you are not just looking at old frames rendered
with the watermark before you installed your license. Change
any parameter to rerender the image, or delete the precomputed clip.
- If you purchased Sapphire Essentials for Xpress DV, make
sure you are using one of the effects included in that
package. The other effects will still show the watermark.
- Check that the date on your computer is correct.
- Make sure you are running Sapphire version 1.35 or
greater. Some older versions had various license issues that
have been resolved, including support for Dongles starting
with 7AAA. Click on the small "Effect UI" icon in the upper
left of any plug-in's parameter page (on DS this button is at
the bottom of the parameter page). This should bring up a
small window that shows your license status and current
version. If necessary download the latest
version and try again.
- Check the license status in the "Effect UI" window, as
described above. Does it say "Not Licensed"? Is there any
letter in parenthesis following that? If you still have
trouble, please email this info to us along with the
contents of your genarts.lic file.
My DS RPS license doesn't work. A watermark appears.
- On your main DS machine, look in Start->Programs->GenArts
Sapphire AVX and make sure there is a menu item in there called
License Server Tools. If it is not there, you should re-install
Sapphire Plug-ins on your main DS machine and be sure to check the box
to include "FlexLM Server (for DS Remote Processing)."
- Make sure the host name in the SERVER line of your license is the
name or IP address of your main DS machine (not the RPS machine). Check
this in the genarts.lic files on both the main DS and the remote machine.
- If you are getting all BLACK frames with the "Sapphire
Plug-ins" watermark, and your license has an expiration
date, please reinstall the
most recent version, and try again.
- Check the license daemon status on your main DS
machine. Go to Start->Programs->GenArts Sapphire
AVX->License Server Tools, click Configuration Using
Services, and select GenArts License Server. Go to Server
Status tab and click on Perform Status Inquiry. It should
say, among other things:
license server UP
genarts:
UP v7.1
and it should say that 1 SapphireAVXRemote
license is available. If it does not, your license server
is probably not starting automatically, see below for how to
start the server on power up.
- If your Sapphire license server doesn't start
automatically on boot, go to Start->Programs->GenArts
Sapphire AVX->License Server Tools, select Configuration
Using Services, select GenArts License Server, then go to
the last tab, Configure Services, and make sure Start Server
at Power Up is selected. Click on Save Service to save
it. Now when you reboot, the Sapphire license server should
start automatically.
- If your remote license normally works, but sometimes
becomes unlicensed while rendering, and you get a "System
Error 5", check to see if you have a Dallas "8-" type of
FlexLM dongle. Some of these dongles have intermittent
problems if accessed by more than one application. The
workaround for now is to replace your dongle with a Rainbow
"7-" type, or you can contact us for a temporary Ethernet
based license. To find your Ethernet ID go to Start ->
Run, type cmd, then type ipconfig
/all and it should show your "Physical Address".
- If your flexlm server seems fine, but you get a FLEXlm
error -15 "can't connect to license server" message on the
RP machine, and you are running Windows XP SP2, the new
Windows Firewall may be blocking the flexlm server from
giving licenses to the RPS. To solve this, on your main DS
machine (the flexlm server) go to Control Panel -> Security
Center and click on Manage Settings for Windows Firewall.
Select the Exceptions tab, click on Add Program, and browse
to c:\Program Files\GenArts\FLEXlm\lmgrd.exe. Click on Open
and OK. Then do the same thing for c:\Program
Files\GenArts\FLEXlm\genarts.exe.
- If your license still doesn't work, please send us all 4
of your license files: DS, RPS, Sapphire on DS, Sapphire on
RPS. Also send us the Sapphire license log file on the DS,
which is in
C:\Program Files\GenArts\FlexLM\genarts-flexlm.log.
How can I process a title or key without affecting the background?
We recommend you upgrade to Sapphire Plug-ins version 2 if
possible. This makes the process of applying effects to a title or
key much easier.
With Sapphire Plug-ins v1, it is still possible to process only a
title, logo or foreground of a clip without affecting the background.
DS always supports RGBA image processing, but on other AVX products
you can also do this as follows. You first join the fill (RGB) and
matte (A) channels of the title or key into a single "RGBA" clip using
our S_MakeRGBA effect. Then you can alt-drop the desired plug-ins on
that, and finally use S_Layer to composite the effect over the
background.
The plug-in S_MakeRGBA takes 3 inputs, but the Background input
(the bottom track) is ignored by default. This allows you to simply
replace a Title effect by just dropping it on the Title. For example,
suppose you have a Title effect and you want to blur it and then
composite it over a background. First replace the Title with
S_MakeRGBA to join its fill and alpha tracks. Then alt-drop S_Blur on
top of that to blur both the foreground and its alpha
together. Finally alt-drop S_Layer onto that, and it will composite
the blurred result onto your background.
Note that when you replace a title effect this way, any animation
curves in the title will be lost, and only the matte and fill clips
will remain. If you want the title to move, you can set up the title
without any moves on it, then after dropping on S_MakeRGBA, use
S_WarpToRect or S_WarpTransform to perform the moves. Then alt-drop on
the other desired effects, and finally alt-drop S_Layer as usual.
The Wipe and Dissolve effects also require a second source input
to transition to. To make a title fade in or out, you can dissolve
between it and transparent black. A simple way to make transparent
black is to use S_MakeRGBA2 on a black clip, and turn the Opacity
parameter to 0. Put this inside the wipe or dissolve, on V1 (or Vx.1
if you're double-clicking rather than stepping into the wipe), and the
transition will use it as its second source.
We have made a tutorial that shows how to do these kind of
effects. You can download a zip file from our web site at
http://www.genarts.com/Sapphire-MakeRGBA-Tutorial.zip This
includes a text file describing the workflow in detail, and an OMF
file containing the examples described in the text.
More information about how to use this is also available from the
online doc. On Windows, go to Start->Programs->GenArts
Sapphire AVX->Online Help(HTML), or on Mac go to System
Folder:Help:GenArts Sapphire AVX Help:intro.html. Under "General
User Info" select "How to process a Title or Key without affecting the
background."
Important note: In realtime mode, the alpha channel is not passed
between effects so MakeRGBA will not work properly. If you need to
process RGBA clips, turn realtime mode OFF (blue dot). On Avid Xpress
Pro and Media Composer Adrenaline you can only render in realtime mode
(green dot) but Avid's 1.0.1 software release includes a fix for
copying alpha between effects.
How do I access the online documentation?
Online documentation for Sapphire Plug-ins is normally installed on
your machine along with the software and is available in HTML and PDF
formats. It includes some general information about how to load and
use plug-ins, and also includes a page for each effect with an example
image, description of what each parameter does, and links to related
effects.
You can access this documentation directly from your Avid workstation
even if it is not connected to the internet. On Windows go to
Start -> Programs -> GenArts Sapphire AVX ->
Online Help (HTML) or (PDF). On Mac OS9 look in
System Folder:Help:GenArts Sapphire AVX Help. On Mac OSX, go
to the Applications folder, double click on GenArtsSapphireAVX
and select the online documentation.
An "Effect UI" dialog is also provided when using a plug-in, which
gives information about that plug-in currently being used. To view
this on Avid products except DS, click on the small rectangular icon to
the left of the effect name in the Effect Editor. On DS, click on the
"Show Effect UI" checkbox that appears after the effect parameters.
This dialog provides information about the inputs the plug-in expects,
your license status, contact information, and links that bring up
online documentation in your HTML browser.
On Mac OS X Tiger, Sapphire Plug-ins don't work.
Please upgrade to version
1.34 and let us know still have any trouble. Previous versions did
not work with Tiger.
How do I reinstall my license after upgrading to Mac OS X?
Your Sapphire Plug-ins license for Mac should still work fine on OS X,
but our license installation procedure is different from OS 9. To
reinstall your license on OS X, go to your Applications folder and
double-click on GenArtsSapphireAVX. Then in the license window, enter
your license where it says 'key: ...' and press Save License. The
next time you restart your Avid the new license should take effect.
How can I make Sapphire Plug-ins render even faster?
- Any speed increase in your computer's CPU should speed up
Sapphire Plug-ins. They do not use Avid boards or special
hardware.
- On Windows or Mac OS X, Sapphire Plug-ins will run faster on
dual-cpu hardware. Dual-cpus are standard with DS, but other
Avid products can also run on dual-cpu machines. We do not
support use of dual-cpus on Mac OS 9 or earlier.
- Adding more RAM to your computer might also help, but if you
have a recent standard Avid hardware configuration then you
probably already have enough.
- For a temporary speed increase, you can lower the
Resolution parameter found at the end of the parameter
page for all plug-ins (except on DS where the resolution can be
set in the DS interface itself). In addition, some effects such
as EdgeRays, BlurMotion, and Glare have special resolution
parameters (RaysRes, BlurRes, GlareRes) which lower the internal
resolution to soften the effect.
The installer doesn't run or won't unstuff.
- If you are on Mac OS X and have Stuffit Expander 8.0.0, you
should upgrade Stuffit Expander. Version 8.0.0 does not set
permissions correctly on unstuffed files. First delete the
unstuffed file (SapphireAVXosxInstall-131.app), then upgrade to
Stuffit Expander 8.0.2 or greater from
http://www.stuffit.com/mac/expander/index.html, and unstuff the
installer again. It should then install normally.
- Installer problems are sometimes caused by a corrupt download. Clear
your browser's cache and try downloading the installer again. If it
still doesn't work, you can try downloading onto a different machine
and copying over to the Avid. Make sure to use binary or raw data mode
when copying.
- If you are running Norton Utilities, please make sure you have
the most recent version, or temporarily disable it. We have seen
some problems with Norton preventing the installer from running.
- On Mac OS X, you can also try repairing your disk permissions:
go to Applications/Utilities/Disk Utility, select your system drive,
select the First Aid tab, and click on Repair Disk Permissions.
- If you are on Windows, do not try to unzip the installer file, just
execute it directly.
- If the installation still is not working, please contact us with your
mailing address and request a CD.
The Avid crashes while initializing AVX plug-ins.
-
Make sure you are running Sapphire version 1.34 or greater.
There were some issues with older versions when used with certain
Avid or OS versions.
-
Make sure the only files in your AVX_Plug-ins folder are plugin
files. If there are extraneous files there, remove them and
restart.
-
If that doesn't help, remove all the files from the AVX_Plug-ins
folder except Sapphire, and restart. If it now restarts ok,
put the other files back one by one, restarting each time,
to find out which one is failing.
MakeRGBA doesn't seem to work properly.
A problem was introduced in Adrenaline 1.3 and Xpress Pro 4.3 which
causes MakeRGBA not to work. Flashes can occur on every
other field of your result. Please upgrade to Adrenaline 1.3.1
and Xpress Pro 4.3.1 or greater.
In older Avid versions, in realtime mode, the alpha channel is not
passed between effects so MakeRGBA will not work properly. If you
need to process RGBA clips, turn realtime mode OFF (blue dot).
On Avid Xpress Pro and Media Composer Adrenaline, make sure you have
Avid version 1.0.1 or greater. This release includes a
fix for copying alpha between effects.
I'm getting black edges on the top and bottom of images.
In some Avid versions (MC Adrenaline 1.0, Xpress Pro 1.0, Symphony
4.8, and Media Composer 11.8) there are sometimes black edges a few
pixels wide on the top and bottom of the images. This occurs when you
render, or preview in realtime mode (green dot) and it seems to affect
all AVX plug-ins as well as some native Avid effects. For warp
effects where the edge pixels are moved from the edge toward the
interior of the image, the problem is more visible. Avid recognizes
this issue and intends to fix it in an upcoming release. Please
contact Avid support for details.
A possible workaround is to zoom into the image slightly if the effect
includes an option for that, such as a Z Dist parameter. However you
will still get black edges on your output.
My Avid crashes when
rendering a long sequence with AVX plug-ins.
There is a slow memory leak in some Avid versions (MC Adrenaline
1.0, Xpress Pro 1.0, Symphony 4.8, and Media Composer 11.8) which can
cause long renders with any AVX plug-in to eventually run out of
memory and crash with a "segfault" or other error. This should be
fixed in Avid's 1.0.3 software release.
A possible workaround is to break up the effect into shorter parts and
render them separately.
Sapphire Plug-ins do not appear in the Effect Palette.
- If you are on Mac OSX and have Media Composer Adrenaline 2.5 or
Xpress Pro 5.5 or greater, you should upgrade to Sapphire version 2.
Avid has discontinued support for previous versions of AVX1 plug-ins
with Mac releases 2.5/5.5, so these old plug-in versions do not appear
in the Effect Palette.
- If you are on Mac OSX and have Media Composer 11.8 or Symphony
4.8 or greater, please make you have installed Sapphire version
1.3 or greater. If necessary download the latest
version and try again.
- Make sure your Avid product is a version that supports AVX
Plug-ins: DS v4 or greater, Symphony any version, Media
Composer v7 or greater, Xpress v2 or greater, Xpress DV any
version, or Newscutter v2 or greater (v3 recommended).
- If you are on a Mac, make sure you have MacOS 7.2 or greater.
- If you have an appropriate version, please try re-installing. This
problem can occur if some files are moved around on your computer
after installation, and re-installing should correct that.
- If they still do not appear, please contact us and let us know what
Avid version you have and if you see any error messages.
I can't find the S_FilmLook plug-in.
In Sapphire Plug-ins version 1.2 this effect was renamed
S_FilmEffect, due to a trademark issue. Please use that instead.
If you need to load old sequences made with version 1.1 and
S_FilmLook, you can edit the s_enable.text file, and uncomment the
line that reads "enable FilmLook". Uncomment by deleting the "//" at
the beginning of the line.
On Windows this file is in
C:\Program Files\GenArts\SapphireAVX\s_enable.text.
On Mac OS X, using the Finder, go to the Applications folder and
control-click on the GenArtsSapphireAVX application. Select Show
Package Contents, and in that new window, double-click on the Contents
folder. Finally double-click on the s_enable.text file to open it
in TextEdit.
On Mac OS 9 it is in System Folder:Application Support:GenArts
Sapphire AVX:s_enable.text.
On DS, it is not necessary to modify this file. Old sequences made
with versions 1.1 and S_FilmLook should continue to work fine.
I purchased Sapphire Essentials on Xpress DV but I still
see all the other effects.
If you have a license for Sapphire Essentials on Xpress DV you can use
a subset of about 50 Sapphire Plug-ins. The remaining plug-ins will
still appear in your Effect Palette, but will render with a watermark
if used.
If you prefer to remove these other unlicensed plug-ins from the
Effect Palette, you can edit the s_enable.text file, and uncomment the
line that reads "enable_only Essentials". Uncomment by deleting the
"//" at the beginning of the line.
On Windows this file is in
C:\Program Files\GenArts\SapphireAVX\s_enable.text.
On Mac OS 9 it is in System Folder:Application Support:GenArts
Sapphire AVX:s_enable.text.
On Mac OS X, using the Finder, go to the Applications folder and
control-click on the GenArtsSapphireAVX application. Select Show
Package Contents, and in that new window, double-click on the Contents
folder. Finally double-click on the s_enable.text file to open it
in TextEdit.
If you don't see the s_enable.text file, make sure you have Sapphire
Plug-ins 1.2 or greater. Previous versions did not include this file.
Some Sapphire Plug-ins just
output black.
Some Sapphire Plug-ins such as Lens and Emboss require more than one input
clip, and may output all black images if only one clip is available. Make
sure you provide the plug-in with the correct number of clips. You can check
the "Effect UI" dialog to see which inputs a plug-in expects: click on the
small icon in the upper left of the parameter page, or on DS, this button
is at the bottom of the parameter page.
On DS, Sapphire Plug-ins won't install.
When installing Sapphire Plug-ins on DS, if you get this error dialog:
"Error - no AVX Products Found. Cannot install: you first need to
install an Avid AVX host product..." it indicates that the AVX
registry information is missing, which should normally be created when
you install DS.
If you recently upgraded to DS 7 Nitris, make sure you did the
hardware upgrade BEFORE installing the Avid DS software. During the
hardware upgrade, the AVX registry information can be removed but it
is normally checked and reset correctly during DS Setup. In most
cases, Softimage recommends that users upgrade from the recovery CDs
which should avoid this problem.
On DS 6, the registry entry is missing in some installations. This
problem has been fixed by Softimage as of DS 6.02 QFE 2, so the best
solution is probably to re-install the most recent version of DS
before installing plug-ins.
An alternate workaround is to manually edit your system's registry as
follows:
- Go to Start -> Run, type "regedit", and hit Enter to open the
Registry Editor.
- Select HKEY_LOCAL_MACHINE, then SOFTWARE, and then Avid
Technology.
- If you don't see a key there called AVX Plug-ins,
right-click on Avid Technology, select New -> Key and name the new key
"AVX Plug-ins" (without quotes).
- Select AVX Plug-ins, and look at the values in the right pane of
Regedit. If you don't see the name "Directory", create it by
right-clicking in that pane, select New -> String Value and name the
new value "Directory" (without quotes).
- Finally double-click on Directory, enter "C:\Program
Files\Avid" for the Value data (without quotes) and hit OK.
Then try again with the Sapphire Plug-ins installation.
On DS 7, my results are cyan colored or the alpha channel is upside down.
A new image format was introduced in DS 7 that is not compatible with
old versions of AVX plug-ins, and typically causes results to be
incorrectly blue/green colored. DS 7 is only supported properly by
Sapphire Plug-ins version 1.32 or greater. Please download the latest
version and let us know if you still see any problems.
On DS, applying a plug-in as a clip effect is not working.
Effects that take more than one input cannot be applied as clip
effects because DS does not know where to get the additional inputs
from. You should use tree mode instead.
DS 5.0 or earlier allowed you to apply ANY preset to a clip,
even if that preset was a multi-input effect, but those effects didn't
work properly and the "processing wheel" would appear and
never go away until you delete the effect. In DS 6.0 or greater and
Sapphire 1.2 or greater you are not shown any multi-input presets
when in clip mode.
I get out-of-memory errors such as "Insufficient memory" or "malloc
returned null pointer"
This can occur if a plug-in fails to access the amount of memory it
needs. The full message may say: "Insufficient memory: 1234 bytes requested"
or "Sapphire alert: malloc 1234 returned null pointer".
With some very complex bins, the Avid can create many more effect
instances than you actually created. This happens when there are many
short cuts in the sequences in the bin, combined with deep nesting of
effects. The Avid makes a copy of each effect on each layer every
time there's a cut anywhere on any layer. This can multiply to many
copies of the effects, and so even though Sapphire doesn't allocate
much memory for each effect, you can end up running out of memory.
The recommended workarounds to this from Avid are:
- Prerender (mix down) some of the layers. Its usually best to do
this in a separate sequence so you can easily go back and make
changes.
- Cut the sequence up into shorter sub-sequences.
- Make sure you have at least 1GB of memory, or more if possible, and
allocate most of it to the Avid.
If you are on Mac OS 9 or earlier, try increasing the amount of
memory allocated to your Avid application as follows:
- Reboot your system to clean up the system memory heaps.
- Go up to the Apple Menu in the top left corner of your screen and
select "About This Computer" One of the lines of information in this
window will be "Largest unused Block". This number is the largest
amount of memory you have available to launch any application.
Subtract 20MB (20000KB) from this number to get the amount of memory
you want to allocate to the Avid application.
- Select the Avid application (just click on it once)
and hit Apple-I on the keyboard, or go to the file menu at the top of
the screen and choose Get Info.
- You will see the Preferred memory size listed. Highlight the number
already there and type in the number you got above. (If you do not see
the Preferred Memory line, you may have a later OS which gives you a
menu within the Get Info window which will allow you to choose memory as
an option.)
- Close the Info window and start your Avid
application.
Adding more RAM to your computer may also help with this.
Loading or
using a complex bin is very slow or runs out of memory.
With some very complex bins, the Avid can create many more effect
instances than you actually created. This happens when there are many
short cuts in the sequences in the bin, combined with deep nesting of
effects. The Avid makes a copy of each effect on each layer every
time there's a cut anywhere on any layer. This can multiply to many
copies of the effects, and so even though Sapphire doesn't allocate
much memory for each effect, you can end up using up so much memory
that the application slows way down.
The recommended workarounds to this from Avid are:
- Prerender (mix down) some of the layers. Its usually best to do
this in a separate sequence so you can easily go back and make
changes.
- Cut the sequence up into shorter sub-sequences.
- Make sure you have at least 1GB of memory, or more if possible.
The
Avid appears to hang on startup while initializing AVX plug-ins.
If you have Media Composer v7 or Xpress v2, you may need to wait up to 2
minutes for initializing AVX Plug-ins. These versions were ineffecient at
this. Media Composer v10 and Xpress v3 or greater are much faster.
If after 2 minutes or so it is still hung, you may have a memory management
problem. We have seen this occur in Xpress v2. Possible solutions are
to upgrade your Avid to a recent version, increase the memory used by
the Avid application, and/or add more RAM to your computer.
When I open an old
project, my Sapphire effects are missing or blank.
This can occur if you are using Sapphire 1.1 or greater, but try
to edit a project containing old Sapphire 1.0 plug-ins. These
versions are not compatible except on DS, due to new features
added in 1.1. If you need to edit an old project containing 1.0
plug-ins, you'll probably first need to replace all Sapphire
Plug-ins in all sequences of that project with the new 1.1
versions. This problem should not occur on DS.
Hitting the HELP button doesn't
work.
There are three HELP buttons in the "Effect UI" dialog window. These should
normally load appropriate documentation into your machines HTML browser.
If they do not seem to work:
- Make sure you have an HTML browser installed on your machine.
- Quit your Avid application, and try accessing the online doc manually:
On Mac, go to System Folder:Help:GenArts Sapphire AVX Help
and open the intro.html file. On Windows, go to
Start->Programs->GenArts
Sapphire AVX->Online Help(HTML). If that doesn't work, you probably
need to reinstall or reconfigure your browser.
- If your browser is working, but it still doesn't start when you hit
the HELP button, your Avid may be configured to use all available memory,
so not enough memory is left for your browser when it starts. On Mac,
you can try reducing the memory used by the Avid application by using
Properties on the Avid application's icon.
I get an error: "Menu resource
1234 missing."
This error has been seen on Windows, but it should not occur on DS or on Mac.
-
This error can be caused by an Avid bug in older versions of
their software. It has been fixed as of Media Composer v11,
Symphony v4, and Xpress DV 3.0.
-
This error can also occur if you are using Sapphire 1.1 or
greater, but try to edit a project containing old Sapphire 1.0
plug-ins. These versions are not compatible except on DS, due to
new features added in 1.1. If you need to edit an old project
containing 1.0 plug-ins, you'll probably first need to replace
all Sapphire Plug-ins in all sequences of that project with the
new versions.
How can I delete
precomputed clips?
If you use Sapphire Plug-ins without a license, any rendered frames
will have a protective watermark on them. If you later receive a
license, you may need to re-render some precomputed clips that have
been saved on your system.
To delete your precomputed clips:
- On your Avid, go to Tools -> Media Tool
- Select "Precompute Clips" and pick the appropriate drives and
projects.
- Select all the precompute clips that have the watermark on them.
Be careful NOT to select any title or key media. Normally the clips
to delete will be called something like
sequencename,S_EffectName. You can check which clips have
the watermark by looking at the Frame or Script view.
- Once you have selected the appropriate clips, delete them by
pressing Delete.
On Mac, how can I un-install Sapphire Plug-ins?
To temporarily remove Sapphire Plug-ins, you can just move the Sapphire
file out of the AVX_Plug-ins folder in your Avid product install
directory. You can then move the file back into the folder later to get
them back. When Avid starts up it will only initialize plug-ins found in
that folder.
To permanently uninstall Sapphire Plug-ins on Mac OS X, go to the
Applications folder, double click on GenArtsSapphireAVX, and select
Uninstall Sapphire Plug-ins.
To permanently uninstall Sapphire Plug-ins on Mac OS 9 or earlier,
delete the following files and folders:
Media Composer:SupportingFiles:AVX_Plug-ins:Sapphire
System Folder:Application Support:GenArts Sapphire AVX
System Folder:Help:GenArts Sapphire AVX Help
On Windows, how can I un-install Sapphire Plug-ins?
To temporarily remove Sapphire Plug-ins, you can just move the sapphire.avx
file out of the AVX_Plug-ins folder in your Avid product install
directory. You can then move the file back into the folder later to get
them back. When Avid starts up it will only initialize plug-ins found in
that folder.
To permanently uninstall Sapphire Plug-ins, go to Start->Settings->Control
Panel, choose Add/Remove Programs, select GenArts Sapphire
for AVX, and click on Add/Remove (on Win2k, that button
is called Change/Remove).
If the uninstaller doesn't work for some reason, you can remove the
files and folders manually:
- remove folder c:\Program Files\GenArts\SapphireAVX
- in your Avid product install directory, find the AVX_Plug-ins
folder and remove sapphire.avx.
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